ALL SALES NOW THROUGH SKEINZ ONLINE

LINK HERE

Free shipping on orders over $75. Applies at checkout!

Returns and Exchanges

Returns and exchanges are accepted on all full priced pieces. If you wish to return an item they must be in their original, unwashed state with tags attached and must be returned within 14 days of arrival.

 

  • Refunds on postage only apply to items that are faulty.
  • All returns and exchanges for International customers are at your cost.
  • All refunds will be processed via the method that was used to pay for the item.
  • If you wish to exchange an item please return the item with the return sheet that is included in the parcel stating which style, size and colour you require as well as with the original receipt.
  • The original order must be returned before the exchange item is processed and resent.


Please send all returns and exchanges to:

HIPI
756 Whangaehu Valley Rd

RD 6

Masterton 5886

If the option selected is unavailable a gift card will be issued.

FAULTY GOODS
If you find the goods to be faulty please return within 14 days of arrival. Please identify the fault on the return sheet. We will either refund you or exchange depending on your wishes.

 

SALE ITEMS
We do not offer refunds on sale items. No returns or exchanges are allowed on sale items unless there is a fault. Please choose carefully when buying sale items.

 

The returns slip can be found here.

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